1. Do I need to prepay for my reservation?
A prepayment may be required during the booking process for certain room packages and promotions. Kindly input your payment details upon creation of the room booking.
2. What are your payment types?
Our hotel accepts Visa, MasterCard, Discover Card, Diners Club and American Express. All reservations require a valid credit card with expiration date at the time of booking. Government-issued photo identification and a credit card will be required at check-in for incidental charges. We accept cheques and credit cards for our meeting room rentals.
3. Do you take pre-paid credit cards?
No, we do not accept pre-paid gift cards. We only accept major bank cards.
4. Can my parents/friends pay for my room?
As long as they are staying in the room, then yes, they may help pay for the room; otherwise, not without a signed credit card authorization form from the cardholder.
5. Can I pay for my room using different cards?
Yes, you may use more than one form of payment as long as they are major bank cards and in your name.
6. How do I modify or cancel my reservation?
You may contact our Reservations team at res@cottonlouisville.com, and they will be happy to assist you. Reservations must be canceled at least 24 hours prior to check-in to avoid a penalty; late cancellation fees are non-refundable. Bookings under our “Pay Now & Save” program are non-cancellable and non-refundable. Reservations made through third-party online travel agencies must be modified or canceled directly with the respective agency.
7. When will I get my refund back?
Once a refund is processed, it may take 7–10 business days to appear in your account, depending on your bank or financial institution.
8. Are government taxes and service charges included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of the lowest available rate and rates may fluctuate.
9. Is there an incidental fee? What is the incidental fee for?
An incidental deposit of $150 will be authorized at check in. The incidental fee covers any damage or room charge made to the room. This is a hold, not a charge, and will be released at checkout. While the release is processed immediately on our end, your bank may take up to 72 hours to remove the authorization.
10. What are the check-in, check-out times?
Check-in time: After 4.00pm (local time)
Check-out time: By 12.00pm (local time)
11. Is early check-in and late check-out available?
Early check-in and late check-out are available upon availability for a fee.
12. What is the minimum age for check-in?
Minimum age for check-in is 18 years old. A photo identification is required. Guests aged 17 and below are required to be accompanied by a parent or guardian.
13. Can I request for special arrangement for my celebrations (birthdays, anniversaries, etc.)?
Yes, you may and we will do our best to make your celebratory stay a memorable one! Please email us at res@cottonwoodlouisville.com We look forward to celebrating your special occasions with us at our hotel.
14. Does your hotel offer special rates or discounts?
We offer discounted rates for AAA and AARP/Senior members, Military, CLC lodging, General Electric preferred, Bereavement, Manager’s Special, Honeywell, H&R Trucking, St. Mary & Elizabeth Hospital, Siemens preferred, and Usher Transport. Please call us at 502-448-2020 to verify if your affiliation qualifies. A valid membership or company ID may be required at check in.
15. Do you have wheelchair accessible rooms?
Yes, we have wheelchair accessible rooms. Please contact our hotel for more information regarding your accessibility needs.
16. Do you offer extended stay options, i.e. weekly or monthly stays?
Yes, we offer extended stay accommodations with discounted rates for longer visits. Guests enjoy comfortable room options, complimentary breakfast, free parking, and access to hotel amenities. Housekeeping is provided on a scheduled basis, and an incidental deposit is required at check in. For availability, rates, or to book, please call 502-448-2020 ext 803 or email salesadmin@cottonwoodlouisville.com
17. Is this hotel still part of Best Western? Can I still earn/redeem Best Western Rewards points at this hotel?
No. Effective December 1, 2025, our hotel is no longer affiliated with Best Western and now operates independently. Best Western Rewards points can no longer be earned or redeemed for stays on or after December 1, 2025. As we are no longer affiliated, we recommend contacting Best Western Member Services directly for any questions related to your account or points.
1. Is this a pet-friendly hotel?
Our hotel welcomes dogs in select rooms for US$40 per pet per night. Maximum 2 dogs per room. Pet-friendly rooms must be requested prior to arrival (first come, first-serve basis)
2. Can I smoke within the hotel premises?
Our facilities and rooms are non-smoking. A cleaning fee will be charged if you smoke in any of our guest rooms, including balconies. Our facilities and rooms are also vape free. A fee will be charged if you vape in our facilities.
3. Does the hotel provide free internet access?
Complimentary high-speed Wi-Fi access is available around the hotel.
4. Is your hotel kids-friendly?
For families traveling with children, we recommend our rooms with two double beds or two queen beds, or upgrading to a deluxe king room with a pullout sofa bed. Children 12 and under stay free when using existing bedding. If you require a complimentary Pack n Play during your stay, please let us know in advance at the time of reservation.
5. Is parking available at the hotel?
Complimentary on-site parking is available for all guests, including families, oversized vehicles, contractors, sports teams, and event travelers. Free parking is considered a major advantage in the Expo Center/Airport corridor.
6. Do you have an EV charging station?
Yes, we offer an electric vehicle charging station; please ask the front desk for a key.
7. Do you provide shuttle service from the airport?
Yes, a complimentary shuttle runs between our hotel and the Louisville Airport and Expo Center. Taxis and rideshare services such as Uber are also easily available.
8. How close is the hotel to the Kentucky Exposition Center?
Only 3 minutes away, making Cottonwood a convenient choice for conventions, fairs, trade shows, livestock events, and tournaments at KEC, Freedom Hall, and Broadbent Arena.
9. How far is the hotel from downtown Louisville?
Our hotel is about 10-15 minutes from downtown (depending on traffic), making it easy to explore restaurants, museums, entertainment districts, and waterfront attractions.
10. What is the hotel’s location near major attractions?
We’re conveniently located near Louisville’s top destinations:
- 1 minute to I-65
- 3 minutes to Kentucky Exposition Center & Kentucky Kingdom
- 5 minutes to Louisville International Airport (SDF)
- 7 minutes to Churchill Downs
- 10 minutes to University of Louisville
- 12 minutes to downtown Louisville
1. Is breakfast included?
Yes. Start your morning with a complimentary continental breakfast buffet, offering a convenient and comfortable way to begin your day—whether you're heading to the airport, attending Expo Center events, or exploring Louisville.
Breakfast Hours:
- Monday – Friday: 6:30 AM – 10:00 AM
- Saturday – Sunday: 7:00 AM – 11:00 AM
Hours are subject to change without prior notice.
2. Do rooms include a microwave and mini-fridge?
Yes. Every guest room comes equipped with both a microwave and a mini-fridge.
3. Does the hotel have a fitness room?
Yes. A fitness room is available for guest use. It's open 24-hours daily.
4. Do you offer guest laundry facilities?
Yes. On-site guest laundry is available, making the hotel convenient for long stays, sports teams, and business travelers.
5. Do you have meeting and event space?
Yes, the hotel offers 7 flexible event rooms with over 5,146 sq. ft. of total space, accommodating groups from 20 to 150 guests. Our venues are ideal for meetings, trainings, workshops, weddings, receptions, and social gatherings. To check availability or reserve a meeting or event space, please contact our on-site event coordinator at 502-448-2020 ext 803 or email salesadmin@cottonwoodlouisville.com.
6. Do you provide catering or AV services?
You may bring your preferred catering and AV vendors. The hotel offers only minimal AV items such as basic screens or extension cords. Full AV setups and staffing must be provided by the event organizer.
7. Can we host our own wedding vendors?
Yes. Couples may bring their own caterers, décor teams, planners, and AV providers to fully customize their celebration and control their budget.
8. Does the hotel have an indoor pool?
Yes, we have an onsite pool that are opened daily from 7 AM to 11 PM.
9. Can I leave my luggage before check-in or after check-out?
Our hotel offers luggage storage for guests staying with us. Our front desk staff will assist you upon your arrival.
10. Do you have a restaurant on-site?
Our hotel features an on site restaurant currently serving a complimentary breakfast buffet for guests. Breakfast hours are 6:30 AM to 10:00 AM Monday through Friday and 7:00 AM to 11:00 AM on weekends.
11. Do you have ice machines?
Yes, ice machines are available on the 3rd floor, 6th floor, and in the lobby