1. Do I need to prepay for my reservation?
A prepayment may be required during the booking process for certain room packages and promotions. Kindly input your payment details upon creation of the room booking.
2. What are your payment types?
Our hotel accepts Visa, MasterCard, Discover Card, Diners Club and American Express. All reservations require a valid credit card with expiration date at the time of booking. Government-issued photo identification and a credit card will be required at check-in for incidental charges. We accept cheques and credit cards for our meeting room rentals.
3. Do you take pre-paid credit cards?
No, we do not accept pre-paid gift cards. We only accept major bank cards.
4. Can my parents/friends pay for my room?
As long as they are staying in the room, then yes, they may help pay for the room; otherwise, not without a signed credit card authorization form from the cardholder.
5. Can I pay for my room using different cards?
Yes, you may use more than one form of payment as long as they are major bank cards and in your name.
6. How do I modify or cancel my reservation?
You may contact our Reservations team at res@cottonlouisville.com, and they will be happy to assist you. Reservations must be canceled at least 24 hours prior to check-in to avoid a penalty; late cancellation fees are non-refundable. Bookings under our “Pay Now & Save” program are non-cancellable and non-refundable. Reservations made through third-party online travel agencies must be modified or canceled directly with the respective agency.
7. When will I get my refund back?
Once a refund is processed, it may take 7–10 business days to appear in your account, depending on your bank or financial institution.
8. Are government taxes and service charges included in the pricing?
Rates are subject to prevailing government taxes and service charge unless otherwise stated. All "From" rates are indicative of the lowest available rate and rates may fluctuate.
9. Is there an incidental fee? What is the incidental fee for?
An incidental deposit of $150 will be authorized at check in. The incidental fee covers any damage or room charge made to the room. This is a hold, not a charge, and will be released at checkout. While the release is processed immediately on our end, your bank may take up to 72 hours to remove the authorization.
10. What are the check-in, check-out times?
Check-in time: After 4.00pm (local time)
Check-out time: By 12.00pm (local time)
11. Is early check-in and late check-out available?
Early check-in and late check-out are available upon availability for a fee.
12. What is the minimum age for check-in?
Minimum age for check-in is 18 years old. A photo identification is required. Guests aged 17 and below are required to be accompanied by a parent or guardian.
13. Can I request for special arrangement for my celebrations (birthdays, anniversaries, etc.)?
Yes, you may and we will do our best to make your celebratory stay a memorable one! Please email us at res@cottonwoodlouisville.com We look forward to celebrating your special occasions with us at our hotel.
14. Does your hotel offer special rates or discounts?
We offer discounted rates for AAA and AARP/Senior members, Military, CLC lodging, General Electric preferred, Bereavement, Manager’s Special, Honeywell, H&R Trucking, St. Mary & Elizabeth Hospital, Siemens preferred, and Usher Transport. Please call us at 502-448-2020 to verify if your affiliation qualifies. A valid membership or company ID may be required at check in.
15. Do you have wheelchair accessible rooms?
Yes, we have wheelchair accessible rooms. Please contact our hotel for more information regarding your accessibility needs.
16. Do you offer extended stay options, i.e. weekly or monthly stays?
Yes, we offer extended stay accommodations with discounted rates for longer visits. Guests enjoy comfortable room options, complimentary breakfast, free parking, and access to hotel amenities. Housekeeping is provided on a scheduled basis, and an incidental deposit is required at check in. For availability, rates, or to book, please call 502-448-2020 ext 803 or email salesadmin@cottonwoodlouisville.com
17. Is this hotel still part of Best Western? Can I still earn/redeem Best Western Rewards points at this hotel?
No. Effective December 1, 2025, our hotel is no longer affiliated with Best Western and now operates independently. Best Western Rewards points can no longer be earned or redeemed for stays on or after December 1, 2025. As we are no longer affiliated, we recommend contacting Best Western Member Services directly for any questions related to your account or points.
